Refunds and Returns
Here at Sacred Lotus Gifts our customers are important to us and we want you to be happy with your purchase. It's important that you inspect your goods as soon as possible after they have been delivered. If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you. Please see below for items that cannot be returned.
You are responsible for the cost of return shipping. We will issue you a full refund of the purchase price within 7 days of receiving the returned item/s. Refunds are issued via the payment method that was used to purchase the items. Prior to returning an item, please contact us at firstname.lastname@example.org and we will guide you through our simple returns process.
Items Damaged in Transit: If an item is damaged in transit, you must contact us at email@example.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.
Items that Cannot be Returned: Printed items such as canvases, art and photography prints, mugs, t-shirts, etc...are created as a special order and cannot be returned unless damaged or faulty. Please double-check the descriptions of the products and size charts before ordering.
In the interest of hygiene, certain items cannot be returned to us once the packaging has been opened unless the item is faulty. Our returns policy is in accordance with the USA federal law and MA state law.